As a lender, before you've accepted a rental request, you can decline a pending request by either following the link in the notification you've received or going into My Rentals and clicking Cancel Request.
If you've already accepted a rental and need to cancel it you need to email firstname.lastname@example.org as soon as possible to let us know. You'll also need to let the borrower know.
If you cancel a rental that you've accepted within 48 hours of the start of the rental period then you will be required to pay a cancellation charge of 30% of the rental fee. This is to protect the borrower and give them peace of mind that once the lender has accepted a rental that their rental is going ahead.
You can read the all about our Terms of Service here.