So you want to become a better lender? Great! We assess all of our lenders on The Five Lender Metrics. Our item search algorithm has recently been updated to favour listings by lenders that excel in these metrics. So what are you waiting for?
The Five Lender Metrics
Response time - Borrowers expect answers quickly. The faster you respond, the more likely you are to guarantee a rental. This also includes leaving reviews for borrowers in a timely manner.
Repeat borrowers - If borrowers rent from you more than once, this demonstrates to us that you are delivering an excellent service and customer experience.
Top quality listings - Improving the image quality and description of the items can drastically improve your chances of a rental.
Promoting your brand - Our algorithm tracks lender visibility both on and off platform. Improve this by sharing your listings and lender profile page via social media and instant messengers.
Quality conversations - Engaging in conversations with borrowers, offering further details and helpful advice is key to being a good lender. Borrowers will soon be able to rate the quality of the conversation so it's important to to be as helpful as possible.
If you follow these you'll consistently be ranked highly as a lender and so your items will appear more prominently in search results!