Once you’ve made a request to book, there is a 48 hour cooling off period whereby you will be reimbursed if you decide to cancel the booking.
A cancellation made after the 48 hour cooling off period but sooner than 48 hours before the rental period begins will incur a charge of 30% of the rental amount to the borrower with the rest of the rental amount refunded.
This excludes any cancellations made within 48 hours of the start date. Cancellations under these circumstances will not be reimbursed.
This is to protect lenders against last minute cancellations.
What happens if the lender doesn’t show up?
We advise you to contact Fat Lama as soon as possible so that we can proceed further. You must contact us within 12 hours of when the rental was scheduled to begin in order to receive a reimbursement.